What is a Casino Floor Supervisor?

There is a lot of mystery around being a casino supervisor. Some people think the supervisors are there to stop people from having too much fun. You’ll hear that at the table all the time. “Watch out, the pit boss is coming over because we’re having too much fun.”

We’re going to teach you what being a floor supervisor is really about and how to do that job at the highest level.

Let’s start by clarifying that the terms floor supervisor, casino supervisor, and pit boss are all interchangeable. They all refer to the same job. Decades ago, the title was pit boss. That title has evolved as the business has evolved to be called either a floor supervisor or a casino supervisor. Pit boss now is more of a layman’s term, which hasn’t evolved, but still refers to the same job.

What is that job, exactly? The goal of being a floor supervisor is to use all the skills and game knowledge we’ve gained from being good dealers and translate it into technical and personal supervisory skills that will run the whole section efficiently, while providing great service, and being reliable to your managers.

Supervising the casino floor requires you to use those technical and personal skills to provide the best casino gaming product possible. Technical skills will ensure the game's integrity and the optimum execution of all the games in your section. Personal skills will help build and navigate relationships with guests, coworkers, and managers.

Being a floor supervisor requires in-depth knowledge of the games on the floor, including the rules and dealing procedures for each. The day-to-day duties of that job will be using that knowledge to make sure the games are being dealt and played correctly, along with using personal skills to communicate with your team while providing a guest service experience that will leave the guests wanting to return again and again.

In the old days, twenty years ago, they used to say that the job of a pit boss was to protect the house’s money. Today, the casino business has evolved into the hospitality business. Yes, one of the primary duties of the pit boss, or floor supervisor as they’re known now, is to protect the house’s money, or ensure the integrity of the game. In today’s hospitality business, guest service is also of utmost importance.

So, it’s the job of today’s floor supervisors to maintain an efficiently run section while also providing great guest service. Let’s get into teaching you how to do just that!