Superior Customer Service: Is it Really Necessary?
Nov 8, 2026 Bill Zender
Could superior customer service be a casino’s secret to higher profits? Discover why good service isn't enough.
Author Archive
Bill Zender
Featuring 0 courses and 8 articles by Bill Zender.
Articles
Archive posts and updates from this author.
Critical Functions All Casino Executives Need to Consider to be Successful
Nov 8, 2026 Bill Zender
What separates successful casinos from struggling ones? Discover five critical management mistakes that could be costing casinos millions.
Reducing the Cost of Table Game Match Play Coupons
Nov 1, 2026 Bill Zender
Are match play coupons secretly costing casinos a fortune? Discover Bill Zender’s strategies to stop the losses!
Motivating Your Dealers: Letting Them Keep Their Own Tips
Oct 31, 2026 Bill Zender
Could letting casino dealers keep their own tips transform customer service, boost profits, and revolutionize casino operations?
Why Does Card Counting in Blackjack Provide an Advantage Against the Casino?
Oct 26, 2026 Bill Zender
Discover the secrets of professional blackjack card counting and what it really takes to turn the tables on casinos!
The Strange World of Hand Strategy Decisions in Blackjack
Oct 23, 2026 Bill Zender
Discover 10 surprising blackjack decisions where seemingly smart moves lose money and outrageous plays can actually beat the odds!
Detecting Card Counters: Knowing and Using a Detection Shortcut
Oct 18, 2026 Bill Zender
Discover the telltale betting patterns and blackjack strategies that help casino supervisors spot professional card counters!
Best Shuffle Ever!
Sep 30, 2022 Heather Ferris
Learn the best shuffle ever! It's easy-to-use, fast and great for game security.