Dealing with Difficult Customers: Part 2
Nov 15, 2023 Heather Ferris
William and I talk about how casino dealers and floor supervisors can best handle difficult customers.
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William Rojas
Featuring 0 courses and 3 articles by William Rojas.
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Player Beliefs and Cultural Differences
Aug 22, 2023 Heather Ferris
William and I talk about player superstitions, the Asian culture, and beliefs that cause odd behaviors. This includes, the number 4, being touched on the shoulder, lucky charms, vacuuming on a certain holiday and more.
Dealing with Difficult Customers: Part 1
Aug 16, 2023 Heather Ferris
William and I talk about how casino dealers and floor supervisors can best handle difficult customers.