Willingness to Learn

People who seek to improve what they do, whatever it is they choose to do, will never get left behind. This is because they chose to invest in their skills and improve in areas they were inept at. This brings us to step number 12, Willingness to Learn. This is an important skill to have because you need to be willing to learn and apply what you’ve learned, to your daily tasks. This will help you achieve your goals and grow to be the best version of yourself. Each dealer should possess enough personal pride to be the best they can be. Now, this doesn’t necessarily mean that I want you to become a floorman.

What I do mean is to expand on the skills you already have. Learn new games, try to improve on the games you already know, be willing to learn from your mistakes or from other people’s mistakes. Being willing to learn means working at being better and improve yourself. If your boss asks you to learn a new game, say yes and be willing to actually learn it. The more games you know, the more valuable you’ll be to the casino. “Obsessed with Finding a Better Way” When trying to better yourself, it’s not something you can do on the side or when you get time, instead it should always be on the forefront of your mind. It should play a key role in every decision you make, here at work but also at home. That’s why the word “Obsessed” is used in the phrase.

Every time you make a mistake or a customer complains about you, instead of getting upset, use it as an opportunity to learn. Figure out what went wrong and see what you can do differently in the future. Don’t feel bad that it happened; instead see it as a chance for improvement.

If a customer is unhappy with your service or the business, they’ll just stop going. Statistics show that the average business will never hear from 96% of its unhappy customers. For every customer that complains, there are usually 26 customers who had the same problem but didn’t complain. And what is the biggest complaint among customers? What makes them leave and never return? 68% of customers say they stop using a business’s services because of the employee’s attitude of indifference or annoyance toward the customer. So instead of getting upset with customer complaints, let’s use this as an opportunity to learn. If we actually listen to what the customer is saying, then we could analyze the problem and think of ways to improve ourselves and our casino. If the disgruntled customer, who complained, doesn’t see any improvement on their next visit, then it’s likely the casino will never see them again.

Willingness to Learn also means that, as we go through these 15 steps, if you notice that you could improve on a few of them, or a lot of them, then be willing to learn and advance yourself. But as with everything, you have to have the motivation and desire to put in the effort of improving yourself. We won’t see success until we step out of our comfort zone and try something new.