The owner of the casino I used to work for had the security cameras hooked up and connected to his house in another state. That way when he wasn’t in Las Vegas he could still watch us via camera. The table games department has always been short on employees (especially floormen) so they would have to work 6 days or more a week. One of the floorman, Bob, was in his 80’s and they were working him just as hard as everybody else. When he watched his tables he would lean against the podium, and it made sense because he was so overworked and tired (the casino won’t let the floormen sit down in the middle of the pit). The owner saw him leaning against the podium and called the casino manager and told him to write Bob up. When the casino manager presented the write up to Bob he refused to sign it saying that being written up for leaning against the podium was bullshit and he wasn’t going to sign it. They wrote him up for not signing the write up, so he walked out and never came back.
∾ Heather 2010
I work as a paramedic in Las Vegas. I was on a call to a casino of an elderly man in distress. Once we got there a security guard at the door told us that both the man and the wife had been playing the slot machines together when the guy had a seizure and fell on the floor. My partner and I reached the slot machine and the wife didn't even look over at us, instead she slid over and started playing her husband's machine as well as her own. She said, "Help!" once or twice but she didn't do anything to help us. Like get out of the way! The entire time I was prepping her husband for transport she continued playing both slot machines. Her husband ended up making it but I don't know if he was smart enough to file for divorce afterwards.
∾ Anonymous 1996
I was dealing double deck blackjack to a man in his 30’s; he was good looking with black hair and he was the only person playing out of his entire group of friends. The friends were sitting at the table watching him play and cheering him on because he had been winning for a while; he had stacks and stacks of green chips in front of him. I was down to the last of my green chips in the rack so on his next winning hand I tried to pay him with a black chip. He got so mad he wouldn’t touch it and he demanded that I pay him in green. I told him I was running out of green and I needed to pay him in black. He said that black was bad luck and he told me to call my floorman over. So I called over the floorman, Cory and the player demanded that he get paid in green chips. Cory looked at my rack and saw how low I was on green chips and then he saw how many green chips the player had and he said, “No, she is paying you in black.” The player was furious, “No! You order more green chips! Put a fill on the table!” “I’m not going to put a fill on the table when you are going to have to color up sometime soon and I won’t do a credit. So since you can’t walk away with all of those greens you can either color up or leave it all behind.” Cory said frustrated. The player pushed all of his chips to me and said, “Color me up, I’m leaving. This table turned into bad luck anyway.” So I colored him up, he left and we were so thrilled the asshole was gone.
∾ Heather 2007
I was dealing blackjack to 3 women and 1 guy and we were having a great time talking, telling stories and laughing. I was in the middle of telling one of my stories when a young guy walked up to the table, sat down and started playing. After a minute he looked up at me with a disgusted look on his face and said, “Don’t you know women should be seen and not heard?” My jaw dropped all the way to the floor I was so surprised, especially since there were 3 females right next to him. We all stared at him for a minute in disbelief. Anger swelled up inside of me and I had this deep desire to completely piss him off, so I recited every story I knew. I didn’t stop talking the entire time he was on the table; I was so angry. When he finally left I stopped talking. The women at the table and I couldn’t believe what a dick that guy was.
∾ Heather 2006
I was dealing on a blackjack table with this one asshole that had been there for 6 hours. He had been drinking throughout the entire 6 hours and was completely wasted; plus he had lost about $5,000 total for the day playing, $15 per hand. This guy was rude, obnoxious, and a complete jackass. I had stayed silent for most of the 6 hours, because that is one way not to get in trouble, and this guy was looking at anyone to pick a fight with. I can’t remember exactly what he said but he put me down in some way and I said some smart-ass remark back. The remark came out before I could think about what I was saying. As soon as I said that the guy’s face became contorted and turned a bright red color. He puffed his chest out, stood up and lunged a loogie right into my eye. I didn’t have glasses or contacts, so it went right in; there was nothing there to protect it. I was lucky my floorman, Adam was right behind me because without thinking I ran off the table and straight to the bathroom. Adam was able to step in my place as a dealer and asked another floorman to call the cameras and security. After reviewing the tapes, security 86ed the asshole and I never saw that man again. The security guards were thinking ahead and collected all of his information in case I wanted to sue. I went to the Dr.’s that same night and they ran tests to see if I had contracted any diseases. The results came back normal, thank God.
∾ Anonymous 2004
Craps is a difficult game to learn. They say it takes 3 years (at 8 hours a day, 5 days a week) before the break-in dealer is ok... just ok... decent at best. I had been learning craps for a year so I wasn't very good. When you’re new you have to act like you know what you’re doing because there are players that look for a nervous or unsure dealer so they can take advantage of them. These people are called Strokers, they come to a table with a new or bad dealer and they call out crazy or confusing bets that are not normally made. If the dealer pays the Stroker over the amount the Stroker won’t say anything and he will take the money. But if the dealer pays under, you know the Stroker will be screaming at the boxman about how he was robbed and how the dealers should know his numbers. I had this Stroker on my side of the table and he gave me $60 and said “6 and 8”. So I put $30 on 6 and $30 on 8 because this is a very common bet. Two rolls later an 8 hit and I paid him $35. He threw the money back at me and screamed “No! This is wrong. I said $60 on 8 you moron!” My floorman made me pay him $70 instead of $35 and I was so pissed because I know I heard the bet correctly the first time.
∾ Heather 2008
I was working at a popular casino one night in October and was headed down to the break room when I saw Paris Hilton come out of the bathroom completely wasted. I heard she was there for her sister’s 21st birthday party. She is walking back to the party with her entourage of security guards when she tripped and fell flat on her face, skirt went over her head, she had no underwear on and she was so drunk she couldn’t pick herself back up. So I’m looking at the security guards, expecting one of them to help her up… but nothing happens. They just stand there and watch. And Paris Hilton is on the ground whining and screaming and throwing her arms every which way, when a cocktail waitress finally comes over and helps her up. “Don’t touch me, you bitch! You just want to touch a celebrity! Don't touch me!” Paris shouted as she ripped her arm away from this girl’s helping hands. Then she stumbled away. I looked over to one of the body guards who was standing right next to me and asked, “What just happened?” The security guard smirked and replied, “Let me put it this way; the last time one of us helped her up he got fired. We are not allowed to touch her, look at her, or speak to her; we are only hired to make sure nobody hurts her.” Oh… I am so happy I don’t have his job.
∾ Heather 2004
I was dealing blackjack to a table full of angry drunks who were losing all of their money. One of the guys goes all-in for $200. He gets a 15, hits the 15 and gets a 9 for the bust. He looked like he was so angry he was going to blow his top. He picked up the nearest ashtray (with cigarettes and ash in it) and threw it at me. Thank goodness he was so drunk that it took him a minute to grab and throw the ashtray otherwise I don’t think I would have been able to dodge it. The ashtray flew right past my face and hit my floorman, Adam in the middle of his back. Now imagine how that drunk guy felt when this giant 6 foot 5 inch monster with huge abs, just like a bodybuilder, turned around and glared at him with an evil eye. Adam walked over to the table and asked, “Who threw this?” Nobody said a word we all just looked at the guy at the same time. It was obvious it was him because his head was lowered with shame and embarrassment. He tried to apologize but Adam cut him off, “So it’s ok for you to throw an ashtray at a 5 foot 4 inch girl. But now that you have hit me it doesn’t seem like such a good idea, am I right?” The guy didn’t answer and Adam walked back to the phones and called security. Security came right over and 86ed the guy immediately.
∾ Heather 2004
I was dealing baccarat to a table full of Asian players who were betting a good amount of money. This older woman, who was sitting right in front of me, was betting the most at $500 per hand. She had at least $10,000 in chips in front of her. After playing and winning for a couple hours she finally put a $25 bet up for me on “Player”. I dealt the hand and “Player” won. Yea, I thought, a $50 tip. I paid the hands and started to reach for my tip when the Asian woman snatched the $50 and put the money in her pile. She looked down at her paper and acted like nothing happened. At first I was confused, and I said the first thing that came to mind. “You took my tip!” She looked up from her paper with an ugly expression on her face and screamed at me, “Not your money! My money!” Unfortunately, there was nothing I could do about it; I was so pissed.
∾ Heather 2004
Baccarat is a slow game. The players are usually writing down what hand just occurred and then they try to find a pattern from it. The casino realizes that baccarat player’s take a while to bet, so the casino asks the dealer to wait a minute, then say “no more bets” and start dealing. The dealers are required to keep the game moving; if the game isn’t moving then the casino isn’t making money.
So I was dealing on baccarat one day, when I said, “Bets…” then I waited a minute and then said, “no more bets” and I started dealing. This Asian guy suddenly starts yelling at me, “Wait! You go to fast! I’m not ready. You so stupid! You can’t understand this?” Now being called stupid is the one thing that makes me lose my temper. So I looked him straight in the eye and said, “Bets”. I waited until he was about to put out his money when I waved off the table while saying, “No more bets” and I started pulling out cards (once the cards come out there are no more bets no matter what). I then pushed his bet from the circle and said to him, “Sorry sir, you’re too slow, please be faster next time.” Then I dealt the hand. This guy turned red in the face, jumped out of his chair and started screaming at me in half English half Korean. The floorman, James, ran over to the game to see what was happening and as soon as he saw I had tears running down my face he tapped out another dealer on the dead game next to me to run over and tap me out. I got put on this dead game while James talked to the angry customer. Then James came over to me and asked me what happened. I told him and he said to me, “Don’t worry, that guy is an asshole to everyone. He always has to have a problem. I told him that I was going to write you up so if he asks tell him I got you in big trouble, ok, and don’t worry nothing is going to happen to you.” I always liked James.
∾ Heather 2004
I was dealing on Super Fun 21 when this older gentleman comes up to my table with this really neat mustache. I love that kind of stuff. So I was really excited when I said to him, “Oh, what a cool mustache. I love it!” Well, he got a really grumpy look on his face and said, “Yea, well I like your mustache too!” I’m young, I know I don’t have a mustache; I was just so surprised that he said that because I was giving him a sincere compliment. So I did the only thing I could think of at the moment. “Oh really! Thanks! I’ve been trying to grow it out for a while. What do you think?” I started stroking my chin with my hand and turning my head this way and that like I was showing off a beard. Everyone at the table laughed and he got pissed off and walked away.
∾ Heather 2007
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I was dealing roulette and I had one player at the time; he was middle-aged and looked like he came from a Middle Eastern country. He had $2,000 worth of chips in front of him and was doing well. Another guy in a wheelchair comes up to the table and changes $100 for one black chip. He put the chip on the first dozen, I spun the ball and I turned to the other side of the table to finish mucking my chips. When I turned back the black chip was gone. So I looked at the guy in the wheelchair and asked, "What happened, you decide not to make the bet?" He looked down at the table and asked, "No, where did my chip go?" By this time the ball was dropping, so I called over my floorman, David and waved the table off. A 5 hit and the guy in the wheelchair would have won. We stopped the game and David called the eye-in-the-sky. They told him that the guy with the $2,000 stole the $100 from the guy in the wheelchair. So David went up to the Middle Eastern man and asked for the money back. The guy acted like he had no clue what David was talking about. He denied doing anything.
So David called my shift supervisor and my shift supervisor looked at the tapes and came down to the table and started yelling at the Middle Eastern guy. "I watched you on the camera's!" my supervisor screamed as he pointed to the camera's. The player kept denying that he did anything. Finally the Middle Eastern guy got frustrated and asked to be colored up so he could leave. I colored him up and David told me to take the $100 out of the pile. I did, I put the black chip on the wheel, and we gave him the rest of his money back and told him that he could go. He looked dumbfounded, "You're not going to arrest me?" "No," David said,"we got the $100 back from you so you can do as you please. So he sat back down and asked to be given roulette chips again. Meanwhile, I gave the guy in the wheelchair his $300 that we owed him. He was happy because he won $200 and he was late for the bus, the Middle Eastern guy was happy because nothing happened to him and the casino was happy because they were able to still make money off the Middle Eastern guy. I feel like I was the only one who thought he should be arrested.
∾ Heather 2004
I was playing in a 3/6 no limit poker game at a strip casino. (3/6 means the table had a $3 small blind and a $6 big blind.) I don't play a lot of poker, I find it too slow for my tastes and it takes more skill and patience than I have to be successful. On that particular game I was on a winning streak and ran my stack up over $1,300. After winning another pot from this one specific player, he jumped up and pulled a book out of a white paper bag. Pointing the book at me he said very loudly, "There's a whole chapter written in here about you. You're a textbook player". I said nothing, not knowing what a textbook player was. Was it a good thing, was it a bad thing, I didn't know. By the way, I've never read a book on poker. The player to my right was knowledgeable; he was a poker dealer at another casino. I whispered to him, "I'm not sure if I like being called a textbook player. "Just take solace in that pile of chips in front of you," the poker dealer told me. I played a couple more hands before I decided to leave. As soon as I got up and started heading for the door, Mr. Loud Mouth ran over and took my seat.
I was dealing in pit 4, the carnival pit, and there were 7 tables open but only 1 floorman, Eddie, watching them. Normally a floorman only has 3-4 tables to watch so one floorman to 7 tables is incredible. Eddie had been working as a floorman for 40 years; he is either in his late 60’s or early 70’s with gray hair and an ‘I don’t give a shit’ attitude. Normally when a dealer has a player change in for $100 or more we are supposed to call it out and the floorman will ok it and mark it down. If it is really busy we will mark it ourselves and then just tell the floorman later so that way we won’t hold up the game and lose the casino's money. But there are some things we absolutely must get approval on; for instance if I color up someone for $300 or more or if a player changes in $500 or more. So all night we are completely busy and you could hear all the dealers in the pit screaming “change” and “color up” and Eddie was ignoring everyone. He was standing on the far end of the pit talking to the only dealer that had a dead table. I would call out something 5 or 6 times and he would finally begrudgingly come over and act like I was making his job difficult and I shouldn’t be bothering him. This kept on for the rest of the night and all of the dealers experienced the frustration that I felt when dealing with Eddie.
By the end of the night I had this young couple come to my table. They were a really nice Asian couple who looked like they very well to do. They said they just saw a show and went to dinner. They wanted to try their hand at 3 card poker and they played one hand. The husband put $250 on pair plus for himself and $250 for pair plus for his date. This is something I have to get approval on so I spent 5 minutes calling Eddie before he finally stopped talking and came over. He was pissed but watched the hand. I dealt the cards and told the couple not to touch it, since they were playing just the pair plus they didn’t have to make any other decision. So I flip over my cards and I qualify with a Queen high. I turn over the woman's cards slowly, one by one, and the couple loved that. The lady didn’t have anything and lost so I took her $250 and moved on to the gentleman's cards. I slowly turned them over one by one again and Eddie got so pissed off at me he complained loudly, “Oh, come on and just flip it over already. I want to go home sometime tonight!” The couple gave him a look as if to say go away. It was 3:20am and we were going to be off at 4am so this was going to be one of his final tasks for the night. I was so mad because of the way he acted plus the bullshit I had to deal with all night that by the end I was fuming. So I ignored him and went much slower than normal just to piss him off. He stomped his foot like an infant having a temper tantrum. The man got a flush and ended up walking away with $1,000. “Finally,” Eddie said as he stomped away. Like that extra 5 minutes just killed him. I was just happy I could piss him off and not get written up for it.
∾ Heather 2008