As a dealer
I’m in the business of customer service. 85% of the time I’m taking
people’s money and that pisses them off so, after they’ve been
drinking, they tend to blame the dealer for those losses. Because
they are so mad I’ve had people call me names, throw things at me,
and be general dicks. If the player is losing and is smoking a cigar
he will blow the smoke in my face. I have to hold my breath and act
like nothing happened because if I show any reaction he will do it
again. When I’ve had a player that really pisses me off I will be
overly polite to him so that way he gets more pissed and he can’t
complain about me being nice because then he would look like a
douche and I won’t get in trouble.
~Heather 2010
I was dealing in
pit 4, the carnival pit, and there were 7 tables open but only 1
floorman, Eddie, watching them. Normally a floorman only has 3-4
tables to watch so one floorman to 7 tables is incredible. Eddie had
been working as a floorman for 40 years; he is either in his late
60’s or early 70’s with gray hair and an ‘I don’t give a shit’
attitude. Normally when a dealer has a player change in for $100 or
more we are supposed to call it out and the floorman will ok it and
mark it down. If it is really busy we will mark it ourselves and
then just tell the floorman later so that way we won’t hold up the
game and lose the casino's money. But there are some things we
absolutely must get approval on; for instance if I color up someone
for $300 or more or if a player changes in $500 or more. So all
night we are completely busy and you could hear all the dealers in
the pit screaming “change” and “color up” and Eddie was ignoring
everyone. He was standing on the far end of the pit talking to the
only dealer that had a dead table. I would call out something 5 or 6 times and
he would finally begrudgingly come over and act like I was making
his job difficult and I shouldn’t be bothering him. This kept on for
the rest of the night and all of the dealers experienced the
frustration that I felt when dealing with Eddie.
By the end of the night I
had this young couple come to my table. They were a really nice
Asian couple who looked like they very well to do. They said they
just saw a show and went to dinner. They wanted to try their hand at
3 card poker and they played one hand. The husband put $250 on pair
plus for himself and $250 for pair plus for his date. This is
something I have to get approval on so I spent 5 minutes calling
Eddie before he finally stopped talking and came over. He was pissed
but watched the hand. I dealt the cards and told the couple not to
touch it, since they were playing just the pair plus they didn’t
have to make any other decision. So I flip over my cards and I
qualify with a Queen high. I turn over the woman's cards slowly, one
by one, and the couple loved that. The lady didn’t have anything and
lost so I took her $250 and moved on to the gentleman's cards. I
slowly turned them over one by one again and Eddie got so pissed off
at me he complained loudly, “Oh, come on and just flip it over
already. I want to go home sometime tonight!”
The couple gave him a look as if to say go away. It was
3:20am and we were going to be off at 4am so this was going to be
one of his final tasks for the night. I was so mad because of the
way he acted plus the bullshit I had to deal with all night that by
the end I was fuming. So I ignored him and went much slower than
normal just to piss him off. He stomped his foot like an infant
having a temper tantrum. The man got a flush and ended up walking
away with $1,000. “Finally,” Eddie said as he stomped away. Like
that extra 5 minutes just killed him. I was just happy I could piss
him off and not get written up for it.
~Heather 2008
Sexual Hypocrisy At The Top Level
~Heather 2010
