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Las Vegas Stories - Archives: July 2010
floorman changes cards I’ve had so many people on my blackjack table complain when the floorman changes the cards. The #1 thing I hear the most is, “You know we’re on a winning streak! You’re changing the cards to make us lose.” That’s bullshit. In the 5 years I have been dealing I have only seen that happen once and the guy had won about $20,000. The casino doesn’t care about your $400 win; that’s pennies to them. The casino will change the cards on every hand held blackjack game or any other game where the players are allowed to touch the cards. They change them every 2 hours because, after a while, the grease, ash and dirt from people’s hands end up marking the cards accidentally. So whether on accident or on purpose the casino will always change the cards regardless. The used deck is then sent to a company that cuts off the edges so that way they can be sold in the gift shop with no fear of people trying to use them to cheat.
~Heather 2010 line
Date: July 31, 2010 @ 8:48am PST     Comments     Filed Under: Casino Procedures
I was dealing roulette in the pit towards the back of the casino near the sports book area. My table was nearly full when a young man in his 20’s with dark skin and black hair walked up and took the last seat. He bought in with two $20 bills and when he handed me the money I noticed that they were greener then normal and strangely cropped. I put them to the side instead of dropping it in the drop box and I gave him his roulette chips like normal. He started playing and I got the floorman, Brian’s attention. I showed him the bills and he thought they looked suspicious as well so he called the shift manager, Karen over to look. I continued to deal and the kid didn’t notice the commotion over his fake bills. Karen came to the pit and took the two bills away. She went to her office to look at a folder of counterfeit money. About 20 minutes later Karen came back to the pit and announced loudly enough for the kid to hear, “The 2 bills you gave me were definitely counterfeited.” The kid started to look really nervous and he tried to pick up his roulette chips and leave; but I called out to him, “Sir, if you take those chips off the table they will be completely worthless. You have to exchange them for normal chips.” That brought him back. I colored him up slowly so Brian could call security and the cameras. While he was leaving, the eye-in-the-sky got his picture and compared it to the video of him giving me the counterfeit money. They caught him right before he left the casino; security called metro police and he went to jail.
~Heather 2008 line
Date: July 30, 2010 @ 8:51am PST     Comments     Filed Under: Cheating
As a dealer you are not allowed to take anything out of a player’s hands. This is so dealers can’t secretly hand the player a chip that was just stolen or exchange anything. It’s part of game security and if the dealers don’t follow protocol then the cameras will see us and we will get a write up.

Well I had this black man walk up to my table and try to hand me some money. I told him to put it on the table so I could take it. He got so upset; he screamed, “What? You can’t touch me because I’m black! Screw You!” He stormed away completely furious. He thought I was a racist. I was so embarrassed and I felt so bad; I wish I could explain.
~Heather 2007 line
Date: July 29, 2010 @ 12:18am PST     Comments     Filed Under: Embarrassing, Mistakes
megabucks sign In the early 90’s a Las Vegas woman took her 18 year old son gambling. The mother and son team decide to play the Megabucks and, guess what, the 18 year old ends up hitting it for $16 million! The mother, knowing the law, pushes the son out of his chair and sits down while yelling “I won the Megabucks! I won the Megabucks!” By procedure when someone wins a jackpot the surveillance team will always check the tapes before awarding the money. So they saw the 18 year old playing the machine and they called security to go down and talk to the people. Security told the mother, “We can’t pay you the jackpot because your son was the one that hit it and he has to be 21 years old to legally play.” At which point she lost her shit. They refused to give her any money at all.
Date: July 28, 2010 @ 7:22am PST     Comments     Filed Under: Las Vegas Urban Legends
dealer has cigar smoke blown in face As a dealer I’m in the business of customer service. 85% of the time I’m taking people’s money and that pisses them off so, after they’ve been drinking, they tend to blame the dealer for those losses. Because they are so mad I’ve had people call me names, throw things at me, and be general dicks. If the player is losing and is smoking a cigar he will blow the smoke in my face. I have to hold my breath and act like nothing happened because if I show any reaction he will do it again. When I’ve had a player that really pisses me off I will be overly polite to him so that way he gets more pissed and he can’t complain about me being nice because then he would look like a douche and I won’t get in trouble.
~Heather 2010 line
Date: July 27, 2010 @ 1:50pm PST     Comments     Filed Under: Dealers, Uncomfortable Situations
3 card poker sign I was dealing in pit 4, the carnival pit, and there were 7 tables open but only 1 floorman, Eddie, watching them. Normally a floorman only has 3-4 tables to watch so one floorman to 7 tables is incredible. Eddie had been working as a floorman for 40 years; he is either in his late 60’s or early 70’s with gray hair and an ‘I don’t give a shit’ attitude. Normally when a dealer has a player change in for $100 or more we are supposed to call it out and the floorman will ok it and mark it down. If it is really busy we will mark it ourselves and then just tell the floorman later so that way we won’t hold up the game and lose the casino's money. But there are some things we absolutely must get approval on; for instance if I color up someone for $300 or more or if a player changes in $500 or more. So all night we are completely busy and you could hear all the dealers in the pit screaming “change” and “color up” and Eddie was ignoring everyone. He was standing on the far end of the pit talking to the only dealer that had a dead table. I would call out something 5 or 6 times and he would finally begrudgingly come over and act like I was making his job difficult and I shouldn’t be bothering him. This kept on for the rest of the night and all of the dealers experienced the frustration that I felt when dealing with Eddie.

By the end of the night I had this young couple come to my table. They were a really nice Asian couple who looked like they very well to do. They said they just saw a show and went to dinner. They wanted to try their hand at 3 card poker and they played one hand. The husband put $250 on pair plus for himself and $250 for pair plus for his date. This is something I have to get approval on so I spent 5 minutes calling Eddie before he finally stopped talking and came over. He was pissed but watched the hand. I dealt the cards and told the couple not to touch it, since they were playing just the pair plus they didn’t have to make any other decision. So I flip over my cards and I qualify with a Queen high. I turn over the woman's cards slowly, one by one, and the couple loved that. The lady didn’t have anything and lost so I took her $250 and moved on to the gentleman's cards. I slowly turned them over one by one again and Eddie got so pissed off at me he complained loudly, “Oh, come on and just flip it over already. I want to go home sometime tonight!” The couple gave him a look as if to say go away. It was 3:20am and we were going to be off at 4am so this was going to be one of his final tasks for the night. I was so mad because of the way he acted plus the bullshit I had to deal with all night that by the end I was fuming. So I ignored him and went much slower than normal just to piss him off. He stomped his foot like an infant having a temper tantrum. The man got a flush and ended up walking away with $1,000. “Finally,” Eddie said as he stomped away. Like that extra 5 minutes just killed him. I was just happy I could piss him off and not get written up for it.
~Heather 2008 line
Date: July 26, 2010 @ 4:03pm PST     Comments     Filed Under: Dealers, Mean People
The casino I use to work for was horrible when it came to sexual harassment. For 2 ½ years one of the bars would show soft core images on the TVs that surrounded the bar. The images were all women wearing see-through lingerie and in provocative poses. The men running the bar saw no problem with it. The women who worked there and the female customers all had a problem with it. The casino was finally forced to take it down because so many customers complained. We also had a casino manager who would hire these beautiful women with large boobs as dealers even though they would have no idea how to deal. I’ve heard him talk about woman dealers as “stupid Barbie’s” or “whores”. Women who worked at the pool had to wear a tight skimpy bathing suit; one female dealer really wanted to deal at the pool but the casino manager told her she couldn’t because she didn’t fit his ideal body type. All of the employees are forced to go to a sexual harassment seminar once a year and the casino manager would show up and say a few words. In 2010 the same casino manager got fired because he texted a dealer requesting a blowjob. The casino found out that he had been having sex with female dealers for years; by the way the slime ball is married with kids.
~Heather 2010 line
Date: July 25, 2010 @ 11:19am PST     Comments     Filed Under: Dealers, Nudity, Uncomfortable Situation
The first month I started dealing I was so happy I had a job and was getting paid. I was smiling all of the time, I was really nice to everyone and very talkative. Then I had an 85 year old customer that I was nice to and he took it the wrong way. He stalked me for an entire week! He would play on my table for 8 hours (the poor guy lost so much money), he waited at my car after work, and he would say the grossest, nastiest things on my table in front of my players. My floorman asked if I knew the 85 year old and I told him, “No, the guy has been stalking me all week.” So he asked one of his friends, a security guard, to walk me to my car at the end of my shift. He did for a couple days until the guy stopped stalking me. That was weird, scary and strange.
~Heather 2004 line
Date: July 24, 2010 @ 1:22pm PST     Comments     Filed Under: Dealers, Uncomfortable Situation
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